FAQ

Can I trade my old buggy?
Yes we offer excellent trade in values. Send us a brief description of your buggy and we will give you an indicative trade in price.

How often should I get my golf cart serviced?
It is advisable to have your buggy serviced every 6 months if it is petrol powered or every 12 months should it be an electric buggy.

 

Shipping

Which company do you use for delivery services? 
We generally use Australia Post. For some items, we send with Fastway Couriers or First Choice Couriers

Do you allow pick up?
Yes. You’re more than welcome to come down to our warehouse and purchase from us directly.

Can you deliver batteries interstate?
We can arrange Australia wide delivery on Trojan and US batteries. Call us for a quote.

Can you deliver my buggy for me?
We have freight facilities for Australia wide delivery and are only too pleased to supply you with a quotation.

Can I send to a different address than my billing address?
Yes.  Our system allows you nominate a different shipping address during checkout.
What happens if no one is home when my order is delivered?
If you are not around, a reminder notice will be dropped in your mailbox or a contact number will be left by the courier company so that you can arrange to collect your item at a later time.

I need this item urgently, can you post express?
Yes. Express post charges will apply.

Do you provide a tax invoice?
Yes, we do. The tax invoice will be sent along with your goods you purchased.

I received the wrong item, what should I do?
You need to contact us on 1300 90 60 80 and arrange for the item to be returned. The return postage in this instance will be paid by us.

Payment

Which payment methods do you accept?
*Paypal
*Electronic transfer (bank deposit, internet transfer, credit card)

What credit card do you guys accept?
We accept Mastercard or Visa.

How secure is it to use credit cards on your site?
Your privacy and information is 100% secure when using our checkout system.  We employ a secured payment gateway so that customer can shop with us safely knowing that we do not store their credit card information in our system.  All information you provided is encrypted in our secured checkout payment system using Comodo digital security certificate, one of the most established Certification Authorities worldwide at the moment.  We use firewalls and VPNs for our network security.
I need the item urgently, what is the best way to make a payment?
We strongly advise that if you need something urgent, contact us first to confirm that the product you need is ready for dispatch. The fastest payment method is Credit Card as we see the transaction within an hour.

Do you have finance available to purchase a cart?
We have various institutions that accept applications and we’re only too pleased to put an application in for you. Subject of course to terms and conditions.

Products

Do you price match?
Providing good customer service and timely delivery is our priority to our customers.  We believe price is not the only factor we should focus and operate upon.  At the same time, we are confident we offer the best prices on many of our products.  This is achieved thanks to our sourcing department.  We are happy to price match on similar products from our competitors should you happen to find it.  However, the competitor needs to be reputable and based in Australia.
Do I get bulk discount if I buy more?
We may be able to offer a bulk discount if you buy more on certain products.  You may send us a request at bwoodward@suma.com.au stating the quantity you are interested in.
Shopping Security

What information is kept with your company?
We only take information that is necessary for us to complete a transaction with you.  This will mean taking some personal information such as your full name, billing/shipping address and email address.  Other information that are kept will be that which you provide to us during our interaction through email which will be strictly kept in privacy. This will only be used if the information provided by you is a suggestion to us for improvement of our system, or a suggestion of a product for us to sell.  We do not and will never store any information about your credit card details in our system.

Warranty and Return Policy

The product I bought from you is faulty, what should I do?
All hardware purchased from us is covered by a manufacturer warranty for a certain period (generally one year unless otherwise specified). If you are unsure whether your product is still under warranty, please contact us on 1300 90 60 80. Please provide your invoice number and give a description of the problem.  We may request that you provide a photo of the product in some cases.
Preowned golf carts have a standard drive train warranty for a minimum of 30 days. Depending on the age and price of the cart the warranty can be extended to six months in some cases. All warranty terms are outlined on your invoice.
All new golf carts carry a manufacturer’s warranty of a minimum of 12 months.

I received my item but it is damaged, what should I do?
If your item is physically damaged, please make sure you keep all packaging as we may need it to claim insurance with our delivery company. Please take a photo of the damaged part and the parcel received.  Contact us on 1300 90 60 80, providing us with the invoice number and a full description of the damage.
I received my item but I changed my mind, can I return it?
As long as the item is in brand new condition, where the packaging it not opened or unsealed in any way, we can accept a return for refund, within seven days of delivery, on the item’s sales price. If the packaging has been opened, we may charge a 15% restocking fee, as we will no longer be able to sell the unit as brand new.  Please contact us before making any returns for further advice.

I have lost the original packaging of the item.  Can I return it?
Yes, you can still return the item under warranty as long as it satisfies the conditions in our warranty returns policy. However, we cannot accept change of mind returns without original packaging.

Can I return your item to your warehouse instead of sending it back?
Yes you can.

What cannot be replaced or returned?
Controllers are non-returnable. All controllers are workshop tested and sealed prior to despatch. Should you have further queries on a controller contact us on 1300 90 60 80 and we will discuss the matter with you.

What happens if my buggy requires work to be carried out under warranty?
Highland Golf Cars have an Australia wide network of mechanical and electrical facilities.

What is your policy under RTS (Return To Sender)?
Return to Sender occurs when the delivery company cannot get the parcel to you and returns the parcel to us at our cost.

–         If the reason of RTS is due to an error made by us resulting in parcel not sent to the correct address, we acknowledge our mistake and will resend the parcel to the correct address at our cost.
–         If the reason of RTS is due to an error on your part and as a result, we incurred the additional charges by our delivery company, we reserve the right to pass the incurred charges to you as a condition of resending the parcel to you.

Errors on your part could be due to you providing an incomplete or incorrect shipping address due to mistake or negligence (incomplete shipping address applies to not putting a Company Name where delivery is sent to a business address).   It can also be due to your failure to collect the parcel within the time frame (usually around 2 weeks) advised on the reminder notice left by the nominated courier in your mailbox during their attempted delivery  (It is your responsibility to check on the courier’s online tracking system to make sure that the item is ready for pickup. Not receiving the reminder notice due to it missing in your mailbox is not a valid reason for your inaction).

If the above-mentioned scenario occurs, you have the option to cancel this order when it has been returned to us; by which we will then refund you the amount you paid for the order, minus all shipping costs incurred as well as a restocking and handling fee (amount is around 10% of item or minimum of $10 whichever is higher).  Therefore, we strongly advise customers to check their shipping address carefully and at the same time communicate with us beforehand if you have some change in plan or if you need to go on a holiday and prefer us to send your item at a later date.  RTS is a situation we do not wish to deal with, as it will not benefit our customer or us at all.